RELIST.

RELIST

Refund Policy.

Last updated 19 September 2026

RELIST is a digital service billed monthly. This policy explains when we refund, how cancellation works, and what happens to credits. It forms part of our Terms of Service.

Try before you pay

Every new account receives 10 free credits once its email address is confirmed — enough for two complete listings before subscribing. We encourage you to use them so you know what the output looks like before you pay.

Cancelling a subscription

You can cancel at any time from the billing portal linked on the Pricing page. Cancelling stops future charges. You keep your plan and any remaining credits for the billing period you have already paid for; unused monthly credits expire at the end of that period and do not roll over.

Monthly payments

Because credits are made available immediately at the start of each billing period, monthly payments are generally not refunded part-way through a period. Cancelling prevents the next payment rather than reversing the current one.

When we will refund

We will review a refund request where:

  • you were charged after cancelling;
  • you were charged more than once for the same billing period;
  • a fault on our side prevented you from using the credits in that billing period;
  • you were charged in error.

Approved refunds are returned to the original payment method through Stripe. Timing depends on your bank or card provider.

Credits for failed generation

You are not charged credits for AI generation that we can confirm failed — those credits are returned automatically. If a generation is interrupted and the outcome cannot be confirmed, the credits stay reserved rather than being silently refunded or re-charged; contact us and we will check the record and put it right.

Credits are not refunded because you did not like the AI output. AI results vary, and you can regenerate or edit within your credit allowance.

Your rights

Nothing in this policy limits rights you may have under the New Zealand Consumer Guarantees Act or Fair Trading Act where those rights apply to you.

How to request a refund

Email hello@relist.life from the address on your account, with the date of the charge and a short description of what happened. We aim to respond within a few business days.