Privacy Policy.

What we collect

• Account details — your email address, an internal user ID, and the date your account was created.
• Content you upload — garment photos and any listing details you enter or edit.
• Generated content — the AI images and listing text created for your account.
• Usage and credit records — credit balances, credit transactions, generation attempts and their outcomes.
• Billing records — your plan, subscription status, billing period and the Stripe customer reference for your account. We never see or store your full card details.
• Technical logs — basic error and request information used to keep the service running.

How we use it

We use your information to run your account, generate images and listings when you ask for them, store your saved listings, apply credits correctly, process subscriptions, respond to support requests, prevent abuse, and keep the service secure and reliable.

AI processing

When you generate content, the photo and details you provide are sent to the AI providers we use so the output can be created. Only what is needed for that generation is sent. Generated output is returned to your account and stored with your listing.

Who we share it with

We do not sell your personal information. We share it only with the service providers that make RELIST work — cloud hosting, database and file storage, AI model providers, email delivery, Stripe for payments, and Sentry for error monitoring (see below) — and only for those purposes. We may also disclose information if the law requires it.

Error monitoring

When something breaks, RELIST sends a technical error report to Sentry (Functional Software, Inc.) so we can find and fix the problem. These reports can include the error message and technical stack trace, the page address (without any query parameters), the browser and operating system type, and — for server-side errors — your internal user ID so we can connect the fault to your account. They never include your photos, generated images, listing content, AI prompts or responses, payment details, passwords or login tokens. Sentry acts as our processor for these reports only; we do not use it for advertising, analytics or behavioural tracking, and error monitoring cannot change how the service processes your credits, payments or listings.

Storage, location and security

Your data is held with our hosting, database and storage providers, whose servers may be located outside New Zealand. Listing photos are kept in private storage that only your own account can access, and database access rules restrict every record to its owner. Credit balances, billing records and subscription state can only be changed by our server, never from a browser. No system can be guaranteed completely secure.

How long we keep it

We keep your account details, listings and images while your account is open. Deleting a listing removes it and its images from your account. Credit and billing records are kept for as long as we need them for accounting and dispute purposes.

Your choices

You can view and edit your listings at any time, delete listings you no longer want, and ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account. Contact us at hello@relist.life and we will respond within a reasonable time.

Cookies and similar technology

RELIST stores a login session in your browser so you stay signed in. We do not use advertising trackers, and our error monitoring does not use cookies or record your sessions.

Children

RELIST is intended for adults running resale activity and is not designed for children.

Changes to this policy

We may update this policy as the service changes. The date at the top shows when it last changed, and significant changes will be notified where reasonably possible.

Contact

Privacy questions: hello@relist.life. See also our Terms of Service and Refund Policy.